> For the complete documentation index, see [llms.txt](https://docs.virbe.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.virbe.ai/dashboard-management/conversation-flows/nodes/response-nodes/call-convai.md).

# Call ConvAI

The Call Conv AI node integrates external conversational AI services into your flow.

This node allows you **to connect with third-party chatbot platforms,** custom NLP engines, or specialized conversation services when you need capabilities beyond the built-in LLM options.

#### Setting up Conv AI connections:

1. First, make sure you configure the external service connection (in "[Configurations](/dashboard-management/configurations/conversational-engines.md)" section)
2. Set up any required authentication

<figure><img src="https://1213579860-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MaU7JJyoXT5PfhTD9dJ%2Fuploads%2FSrQderbU9MeSsVwRADy6%2Fhub-assistant-virbe.virbe.app_dashboard_conversation-flows_ca98acce-9cff-4d65-ad55-7ca28f98965e_node_f2e44980-57da-4b59-9a2a-147736c855a6_preview%3Dfalse.png?alt=media&amp;token=6af37369-a9bd-4950-a67a-c61261206df4" alt=""><figcaption><p>Call Conv AI node</p></figcaption></figure>

#### Common use cases:

* Specialized chatbot integrations
* Custom NLP processing
* Industry-specific AI services
* Legacy system integration
* External recommendation engines