Virbe Documentation
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  1. Dashboard Management
  2. Conversation Flows
  3. Nodes
  4. Action nodes

Quick Reply

The Quick Reply node presents users with predefined response options, guiding the conversation through specific choices.

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Last updated 7 days ago

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This creates a more structured interaction while ensuring valid inputs.

Setting up quick replies:

  1. Write the question to present to users

  2. Add response options (buttons)

  3. Choose whether to save the selected reply as end user variable (called "end user store")

  4. Configure if follow-up input is needed

Example:

"Which topic are you interested in?"
Options:
- Product Features
- Pricing Plans
- Technical Support
- Contact Sales

Save reply: Enabled (stores selection for later use)

Remember to connect all the exit points, including "Not matched"!

Common use cases:

  • Menu selections

  • Confirmation requests

  • Multiple choice questions

  • Navigation options

  • Category selection

  • Yes/No decisions

Important considerations:

  • Keep options clear and concise

  • Limit number of choices (3-5 recommended)

  • Use consistent formatting

  • Consider button display space

  • Plan response handling

  • Maintain conversation flow

Example of Quick Reply node configguration
Quick reply node: save user's reply in end user store