Overview

The Overview section provides a comprehensive snapshot of your virtual being's status, subscription details, and deployment information.

Here you can monitor your virtual being's performance, manage profiles, and track any system issues.

Overview

Subscription Status

Your subscription information is displayed prominently at the top of the Overview section:

• Subscription Status: Shows whether your subscription is Active or Inactive

• Interactions Counter: Displays current usage and total available interactions (e.g., 3985/5000)

• Plan Details: Shows your current plan type (e.g., Pilot)

• Important Dates:

  • End date: When your current subscription period ends

  • Next billing: Your next payment date

Recent Issues

The Recent Issues panel helps you stay informed about any system notifications or problems:

• Issue Types:

  • LLM engine issues (e.g., credential problems)

  • System updates and notifications

• Each issue includes:

  • Issue description

  • Current status

  • "See details" link for more information

Profiles

The Profiles section shows all deployment configurations for your virtual being:

• Profile List: Shows all your configured profiles

• Profile Information:

  • Name and type (e.g., Web, Kiosk)

  • Status indicator (active/inactive

  • Management options (Edit, Delete, shortcut to Deployment details)

• Create New Profile: Button to add new deployment configurations

Before customizing your first profile, it's recommended to make sure that you have set up all the engine configurations that are necessary for any touchpoint deployment to work, that is: Speech-to-Text, Text-to-Speech engines and AI model (if you want to use LLM capabilities for response generation). Some of those may be preconfigured for you (applicable for Virbe-hosted dashboards), but others may require you to input unique credentials or API keys (especially if you're hosting the dashboard on your own). Read more in the Configurations section.

Best Practices

• Regularly monitor your interaction usage to avoid reaching limits

• Check Recent Issues section daily for potential problems

• Keep track of subscription end dates to ensure continuous service

• Maintain active profiles and remove unused ones for better organization