If/Else Router

The If/Else Router node enables your flow to branch based on different conditions. You can string together multiple conditions to handle various scenarios, with each condition creating a new path in the conversation.

Setting up conditional routing:

1. Select condition type (Signal, Language, or other available types)

2. Configure the value to check for that condition

3. Combine multiple conditions using "+ Add condition" (by If or And operator)

4. Create specific cases for each scenario

5. Set up an "Else" path for when no conditions match

Example:

Example of If/Else Router use

Common use cases:

• Check conversation state signals (start, interrupt, end)

• Route based on user's language

• Handle different user inputs

• Process system events

• Manage conversation flow based on multiple conditions

Important considerations:

• Each condition creates a new path - keep them organized (e.g. by moving them to separate flows)

• Conditions are checked in order, from top to bottom

• The Else path handles any case not covered by specific conditions

• You can remove individual conditions using "Remove case"

• Multiple conditions can be combined for complex routing

• Test all paths to ensure proper handling