Introduction to Virbe platform

Virbe is an enterprise-ready platform for creating and managing AI-powered virtual beings. Our platform enables organizations to build sophisticated digital employees that can interact with customers across multiple channels while maintaining consistent knowledge and personality. This documentation provides a comprehensive guide to understanding, implementing, and optimizing your Virbe virtual beings.

Platform Architecture

Understanding the Hub

The Virbe Hub is your central workspace for managing all virtual beings in your organization. Here you can create, manage, and monitor all your virtual employees from one place.

Virbe Hub – home page

The Hub's centralized approach offers several key advantages:

1. Dashboards Management The Hub provides a single point of control for all your virtual beings through their dashboards. Instead of managing multiple disconnected systems, you can oversee your entire virtual workforce from one location. This centralization simplifies administration, reduces potential confusion, and ensures consistent governance across all virtual being deployments.

2. Subscription and Payment Management The Hub centralizes all subscription and payment operations for your organization:

• Plan Management:

  • View and modify subscription plans

  • Track usage limits and thresholds

  • Monitor interaction quotas

  • Manage additional services

• Billing Administration:

  • Access current and past invoices

  • Track payment history

  • Manage payment methods

1. Team Management The Hub provides a straightforward way to control access to your organization's virtual beings by managing your team members. You can easily add new team members or remove access when needed, ensuring your virtual being workspace remains secure and well-organized.

This granular control ensures that team members have appropriate access to the resources they need while maintaining security.

Understanding the Dashboard

Each dashboard within your Hub represents a single virtual being use case. This one-to-one relationship between dashboards and use cases is a fundamental design principle that helps maintain clarity and purpose in your virtual being deployments.

Virtual being dashboards in Virbe Hub

Virbe dashboard for a specific use case

A dashboard consists of the following core components:

1. Profile Management

   • Create and manage deployment configurations

   • Configure channel-specific settings

   • Customize interface and behavior

   • Monitor performance metrics

   • Manage deployment status

2. Engine Configurations

   • Add and manage necessary engine configurations

   • Integrate with TTS, STT and AI engines

   • Manage the configuratinos in one place

3. Knowledge Base

   • Organize and store information

   • Manage documents

   • Integrate media assets

   • Update content dynamically

4. Data Tables

   • Store structured information

   • Manage real-time data access

   • Define data relationships

   • Ensure data accuracy

5. Conversation Flows

   • Design interaction patterns

   • Configure response logic

   • Manage user interactions

   • Set up integrations

   • Monitor conversation performance

Each component works in harmony to create a cohesive virtual being experience, ensuring consistent behavior and responses across all deployment channels while maintaining the specific requirements of each implementation context.

Virbe dashboard deployment

Virbe offers two streamlined paths to bring your virtual being to life, depending on the unique needs of your business. Whether you're looking for a hassle-free, managed solution or you prefer to maintain control over your deployment, Virbe has you covered.

1. Virbe-Hosted Solution

Quick launch with maximum simplicity

Our Virbe-hosted options are designed for businesses looking for a turnkey solution. With just a few clicks, you can launch your virtual being directly on our platform.

This option is perfect for those who want to:

• Get started quickly without the complexities of self-hosting.

• Enjoy hassle-free maintenance.

1. Self-Hosting with Azure

Flexibility and control using your own resources

For businesses that require more control over their virtual beings, deploying on your Azure cloud is the way to go.

This path is ideal if you:

• Prefer to manage your own hosting environment.

• Need to comply with specific data residency or regulatory requirements.

• Wish to leverage existing Azure services and infrastructure for seamless integration.

Both paths are supported by detailed documentation, step-by-step guides, and best practices to ensure a smooth setup. Start with the path that best aligns with your business needs:

1. Virbe-Hosted Solution: Dive into our guide on launching your virtual being on Virbe's platform.
2. Self-Hosting with Azure: Follow our guide on deploying your virtual being using your Azure resources.